The application process is quick and easy. Before you rent your first RV we ask for your payment information and your Driver’s License information and, in some cases, more background information so we can verify that you meet our eligibility and insurability requirements. In most cases, the driver eligibility check takes seconds, as long as we can verify all of your information and you have a clean driving record. It’s an easy and secure process and your information is never shared with anyone.
Upon passing background verification, your insurance will be activated and you will be covered from the moment you pick up the keys to the RV. Your coverage automatically includes state minimums for liability, with the option to upgrade your liability coverage to $1,000,000. The coverage protects you against claims from third parties for damage caused to the vehicle. You’re protected for physical damage that you may cause to the RV, up to the maximum limit that you select in the coverage packages during your booking.
Wheelbase RV Rental Insurance
Basic Protection Package
Essential Protection Package
Peace of Mind Protection Package
Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, traffic accidents, medical emergency, adverse weather, natural disasters, and more. Trip insurance allows your renter to recoup the investment they made in their trip if they meet the terms and conditions outlined in the plan.
By selecting our trip insurance, the renters could be reimbursed 100% of the prepaid RV rental booking cost in the event they had to cancel due to a covered event, rather than $0 as they would if they'd selected a vehicle with a strict cancellation policy.
Some trip insurance coverages include: Trip Cancellation, Trip Interruption, and Medical Evacuation/Repatriation.
Events that apply to Trip Cancellation and Trip Interruption include:
(please refer to the purchased plan for specific terms and conditions)
Much like stumbling upon a bear in the wild, you never know when a medical emergency will present itself. Covered expenses include:
Trip insurance can help provide coverage for the renters and their travel party in the event of an unforeseen covered circumstance adversely impacting their travel arrangements. The travel protection plan also comes with a 10-day free look period:
Anticipating the unexpected and covering it with travel insurance can help protect renters along with traveling companions from surprise expenses.
If customers have specific questions regarding covered events, they may contact IMG directly at 1-866-243-7524
Customers can begin the claims process by filling out the Trip Cancellation/Trip Interruption claim form found in the IMG Claims Center
Once completed, claimants may submit it, along with their supporting documentation, to the following address:
IMG iTravel Insured Claims
P.O. Box 3231
Farmington Hills, MI 48333-3231
OR email to: iTravelClaims@imglobal.com
Coach-Net’s RV Vacation Care Package ensures you with peace-of-mind protection. Coverage includes unlimited:
As part of the program, you’ll be able to make calls into a 24/7 RV Technical Support Hotline to answer questions like “I’m only getting cold water in my shower, how do I fix it?”
Other common problem areas:
Finally, there are personal trip planning services to help you find and reserve a spot in the nearest RV park.
(They even source great local restaurants for you, can you believe it?)
We’re really excited about this opportunity for our renters to take advantage of such an incredible and comprehensive plan, now available for the first time ever on a pay-as-go model.
Damage protection provides coverage for accidental damages to the RV interior while it’s parked during a guest’s trip.
I’m the guest – what do I need to know about damage protection?
You decided to rent an RV so you could feel free during your vacation — don’t let the fear of unintentional interior damage keep you from enjoying your time. RV Rental Damage Protection provides coverage for accidental damages that you or anyone in your travel party causes to the RV interior while it’s parked during your trip.
What is RV Rental Damage Protection?
If purchased, RV Rental Damage Protection provides coverage for accidental damages to the RV interior while it’s parked during your trip. If you’re required to pay a security deposit for your rental, your damage protection plan can reimburse you for covered amounts withheld from your deposit.
The plan provides coverage for accidental damages that can include: broken appliances and electronics, damaged interior doors, walls and furniture, stained bedding or linens, lost keys and rekeying costs.
Why should I purchase RV Rental Damage Protection?
While no one expects to damage a rental, accidents do happen. We highly recommend purchasing RV Rental Damage Protection as it can help safeguard your deposit.
RV Rental Damage Protection is especially recommended if you are traveling with children, pets, or in a group. It is also recommended for longer trips or if you’re spending a significant amount on a luxury RV.
When can I buy coverage?
Plans are offered when you reserve your rental and can be purchased up until you pick up the RV for your trip.
Does RV Rental Damage Protection cover pet damage?
The plan can provide coverage for pet damage as long as the host allows pets in the RV. Pet damage is not covered if having pets in the RV violates the rental agreement.
Does RV Rental Damage Protection cover intentional acts?
No, plans are unable to cover loss or damage due to criminal or intentional acts of guests or anyone in your party.
If the host requires a security deposit, should I purchase RV Rental Damage Protection?
RV Rental Damage Protection may be a wise choice if you are concerned about accidental damage occurring while the RV is parked during your trip. By paying a small fee you can help protect your security deposit. Should accidental damage occur during your stay, you go through a guided claims process to receive your security deposit refund.
How does the RV Rental Damage Protection claims process work?
If the RV interior is accidentally damaged while it’s parked during your trip, you may either notice the damage yourself or you may be notified by the host after returning the RV. In both instances, you would file a claim with International Medical Group (IMG).
To seek reimbursement of your security deposit, start a claim online at imglobal.com/claims-center or call toll-free 866-243-7524.
Once you’ve filed a claim, you can send supporting documentation by email or mail:
A dedicated team member will process your claim from start to finish and will reach out to you if they have any questions or if additional information is needed.